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Tier-1 brand, metro location, generalist devops role with broad cross-technology requirements.
Moderately transferable; infrastructure and cloud skills cross industries, but managed-services and ITIL bias domain fit.
Requires managed-services L3 expertise, ITIL and cross-technology skills but no explicit years listed.
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Provide L3 support in managed services by proactively resolving complex cross-technology incidents across Cloud, Security, Networking, and Applications.
Ensure client infrastructure is operational with zero SLA misses by performing advanced troubleshooting, incident logging, and escalation.
Mentor and train junior team members, create knowledge articles, and collaborate with automation teams to improve service efficiency.
Experience: Extensive managed services experience handling complex cross-technology infrastructure.
Education: Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
Mandatory skills: Strong understanding of ITIL processes; ability to work with vendors and third parties.
Workplace: On-site work required.
Senior engineer capable of handling high-complexity tickets and supporting multi-domain technology environments.
Experienced in operational improvements, incident management, and cross-cultural communication.
Able to coach junior staff and support projects including disaster recovery in compliance with client requirements.