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Tier-1 brand, generalist NOC role, and 1–3 year mid-level band increase applicant competition.
Operational NOC tooling and ITIL focus makes skills somewhat domain-specific but still transferable to other infra roles.
Explicit 1–3 years experience plus required monitoring tools and ITIL/process skills increases filtering strictness.
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Manage daily operations of a centralized IT Network Operations Centre (NOC), including event acknowledgment and processing according to Event Management Process.
Monitor applications, dashboards, and service management queues to detect, escalate, and report failures proactively, ensuring SLA and KPI targets are met.
Participate in critical incident bridge calls, change meetings, drive continual service improvement (CSI), and contribute to operational process adherence.
1 to 3 years of relevant operational experience in IT support or monitoring.
Bachelor's degree in Science or Engineering (B.E. or B.Tech).
Basic knowledge of ITIL v3 Foundation; ITIL Foundation certification preferred but not mandatory.
Experience with monitoring tools (e.g., Splunk, Orion) and ticketing systems (e.g., ServiceNow, Service Center).
Experienced in 24/7 IT operations with ability to work shifts including weekends and holidays.
Familiar with US and UK culture for effective communication and collaboration.
Demonstrates strong process adherence, operational delivery focus, and ability to participate in incident management and continuous improvement initiatives.