Back
Strong Tier-1 brand, generic triage engineering role, and metro location make hiring highly competitive.
Core observability, Linux, database, and networking skills are broadly transferable across industries.
Specific observability, Linux, database, networking, and ITSM requirements increase filter strictness despite no years mandate.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Handle and triage customer work-orders, ensuring timely categorization, prioritization, and resolution or escalation of issues.
Coordinate and collaborate with internal teams including business operations, customer technical services, and product development to resolve complex customer issues.
Maintain documentation and process improvements to enhance triage workflows, customer satisfaction, and track key performance indicators such as resolution time and triage efficiency.
Strong Linux foundation with ability to troubleshoot using Linux commands.
Knowledge of database concepts and commands including Oracle, SQL, MongoDB.
Experience with observability tools such as Splunk, Dynatrace, Prometheus, or Datadog.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in ITSM practices and incident management within large corporate environments with familiarity of ticketing system workflows.
Analytical and systematic problem-solving style with a focus on observability, automation, and continuous improvement in large-scale distributed systems.
Able to communicate technical issues clearly to non-technical stakeholders and comfortable working in geographically dispersed, matrix-structured teams.