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Strong employer brand, metro location, and popular Account Manager title increase candidate competition.
Role requires domain-specific facilities, F&B and vendor management experience, limiting cross-industry transferability.
Explicit 7–9 years requirement plus mandatory facilities and client-facing leadership make filters highly strict.
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Manage end-to-end facilities services delivery including soft services (housekeeping, landscaping, pest control, security) and Food & Beverage operations ensuring SLA compliance and client satisfaction.
Coordinate with technical service providers for HVAC, electrical, plumbing, fire safety, and building automation, overseeing preventive maintenance and quality execution.
Lead key client interactions including Monthly Management Reviews, Quarterly Business Reviews, escalation management, and oversee financial processes like PO and invoice management.
7-9 years of experience in facilities management, account management, or integrated services with at least 2 years in client-facing leadership.
Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or related field.
On-site work location: Mumbai, Maharashtra, India.
Understanding of soft services operations, F&B management, building technical systems, and facility maintenance practices.
Experienced in managing multiple service lines with a strong focus on contract compliance, performance monitoring, and client relationship management at senior levels.
Proven ability to coordinate between client teams and technical vendors to ensure smooth facility operations and maintenance.
Skilled in reporting and financial processes including budget management, purchase orders, and invoice reconciliation with a problem-solving approach to escalation and service improvement.