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Tier-1 employer, mid-level VMware role in Bangalore increases qualified applicant density.
Requires VMware and HPE compute expertise, moderately limiting cross-industry transferability.
Explicit 5–7 years plus specialist VMware/HPE skills and 24/7 shift requirement raises filter strictness.
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Provide technical support and resolution for customer issues related to VMware vSphere and HPE compute platforms via phone, email, or remote sessions.
Manage and escalate complex infrastructure problems following established processes including Problem Management and Root Cause Analysis (RCA).
Maintain high quality case documentation, meet SLA timeframes, and collaborate with multiple technology teams to ensure timely issue resolution.
Bachelor's degree in Engineering or equivalent.
5-7 years of relevant experience in an Enterprise Managed Service environment.
Experience administering and managing VMware vSphere environments including ESXi, vCenter, networking, storage, and security.
Availability to work in a 24/7 support environment and hybrid work model (average 2 days per week onsite at HPE office).
Strong expertise in VMware vSphere administration and HPE compute platforms such as ProLiant DL, Synergy, and Apollo systems.
Experienced in problem escalation procedures, incident reviews, and delivering high customer satisfaction under pressure.
Familiarity with ITIL processes and ability to collaborate effectively across technical teams and internal knowledge resources to resolve complex issues.