Back
Strong Tier-1 brand, common operations title, and mid-level experience create high applicant competition.
Role requires logistics/cold-chain domain expertise and customer-facing operations experience, limiting cross-industry transferability.
Explicit six-year minimum and required logistics/cold-chain domain experience make shortlisting stringent.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Manage end-to-end customer lifecycle operations for MCL & CCL processes, including onboarding, case management, contract handling, and dispute resolution.
Lead day-to-day team operations, driving performance against KPIs such as turnaround time, quality, and customer satisfaction.
Coordinate with cross-functional teams and ensure compliance with processes while identifying and supporting continuous improvement initiatives.
Minimum 6 years’ experience in Customer Experience, Logistics, Cold Chain Logistics, or Supply Chain operations.
Prior experience managing teams and handling customer-facing roles.
Strong knowledge of MCL & CCL logistics and supply chain processes including case management, onboarding, and dispute resolution.
Work Experience Required: Minimum 6 years as explicitly mentioned in the JD.
Experienced leader in customer lifecycle operations within logistics or supply chain environments, preferably with MCL & CCL exposure.
Capability to manage escalations and complex cases within defined operational frameworks and service standards.
Proficient in stakeholder management and team development in a fast-paced, KPI-driven environment.