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Niche mainframe skills lower applicants, but metro location and known employer increase competition.
Mainframe and iSeries operational expertise is highly industry-specific and not broadly transferable.
Mainframe/iSeries expertise, ITSM and 24x7 operational leadership are mandatory, narrowing candidate pool.
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Lead and oversee daily operations for Mainframe batch/console operations, Mainframe Technical Support, and iSeries operations within a 24x7 production environment.
Manage work schedules, staffing, and operational coverage ensuring Service Level Agreement (SLA) compliance and operational governance.
Provide operational leadership during Sev1 and Sev2 incidents including driving SWAT calls and issue resolution until completion.
Strong experience in Mainframe Operations, Batch Processing, Console Operations, and Infrastructure Support.
Experience with ITSM/Remedy ticketing systems and incident management processes.
Proven ability to lead Sev1/Sev2 incident management and SWAT calls in a 24x7 production support environment.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing operations teams and coordinating cross-functional technical support in multi-vendor environments, including Mainframe and iSeries.
Familiar with operational governance, SLA management, and customer communication with stakeholder management skills.
Capable of operating in fast-paced environments, managing multiple priorities, and providing technical guidance for issue resolution and process improvements.