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Niche Genesys/CCaaS skillset but metro Bangalore and moderate employer increase applicant density.
Highly specialized contact-center and telephony skills limit cross-industry transferability.
Explicit 6+ years and required Genesys/CCaaS, telecom, CTI and carrier experience enforce strict filters.
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Develop, implement, and troubleshoot call flows in a Cloud Contact Center environment.
Coordinate testing and support for Cloud Contact Center Disaster Recovery plans with multiple teams.
Provide support and maintenance for IP phones, video endpoints, CTI, call recording, and telephony adjuncts including coordination with vendors and telecom carriers.
6+ years of experience in Voice & Cloud Contact Center Technologies Support.
4+ years of experience with Cloud Contact Center as a Service platforms such as Nice InContact, 8x8, Ringcentral, Amazon Connect, Genesys Cloud CX, or Five9.
Experience with On-Premise Cloud Contact Center Technologies including Avaya, Cisco, Genesys SIP, VOIP, IP Telephony, IVR, CTI, Call Recording, WFM, and Dialers.
Basic understanding of Network Infrastructure Design and monitoring; ability to work in a 24x7 Support environment.
Experienced in managing both Cloud and On-Premise Contact Center technologies with a strong operational focus on support and troubleshooting.
Comfortable coordinating across multiple teams and external vendors/carriers in a high-availability 24x7 support context.
Skilled in end-to-end telephony systems including call recording, CTI, and emerging telephony adjunct technologies.