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Strong retail brand, broad responsibilities, and generalist title increase applicant pool despite seniority reducing competition.
Mall operations, retailer relationship management, and regulatory liaison skills are highly industry-specific and not easily transferable.
Mandatory 15+ years retail operations experience and specific mall-management skills impose strict shortlisting filters.
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Own overall operations and maintenance of mall properties ensuring quality services to customers and support facilities to retailers.
Develop and implement mall management strategies covering parking, housekeeping, horticulture, pest control, façade cleaning, and security across all malls.
Manage budgeting for operations departments including security and engineering, maintain retailer and agency relationships, ensure compliance with regulatory bodies, and drive revenue maximization initiatives.
Graduate degree required; MBA preferred.
15+ years of retail industry experience in Operations, specifically mall or property management.
Experience with budgeting and managing multiple vendor agencies (housekeeping, security, parking, horticulture, engineering).
Not explicitly mentioned: Notice period and specific location requirements.
Experienced in multi-site mall or large retail property operations management with cross-functional leadership exposure.
Skilled in strategic planning, vendor management, and implementing operational standards to enhance customer and retailer satisfaction.
Strong background liaising with local authorities and managing compliance, with a focus on revenue optimization through facility and service management.