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Senior retail operations GM in metro with broad responsibilities and moderate brand; medium competition.
Mall-focused operations, retailer relations, and regulatory liaison require retail-specific experience, so high sensitivity.
Mandatory 15+ years retail operations experience and mall-specific skills make shortlisting highly strict.
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Own overall operations and maintenance of retail property to ensure customer comfort and quality services.
Develop and implement mall management strategy, policies, and budgets across operations, security, and engineering.
Manage retailer and agency relationships, regulatory compliance, and drive revenue maximization through parking and value-add services.
Graduate and MBA.
15+ years of retail industry experience in Operations.
Knowledge of mall management, retailer/customer relationship management, business planning and budgeting.
Experience interfacing with outsourced agencies and local municipal/regulatory authorities.
Experienced in managing multi-function retail operations including engineering, security, housekeeping, and parking.
Strong leadership with ability to develop strategies, manage budgets, and maintain stakeholder relationships.
Proven ability to drive operational efficiency, regulatory compliance, and revenue growth in retail/mall environment.