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Mid-level HR ops role with common title but US-compliance and Workday requirements, moderate applicant competition.
HR operations skills broadly transferable, but US CRD and background-check expertise increases industry specificity.
Explicit 7+ years, mandatory Workday/ServiceNow/Sterling and US background-check experience increases selectivity.
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Coordinate and support background check processes for India and US, ensuring timely completion and compliance with company policies.
Collaborate with compliance teams to handle CRD-related and other compliance inquiries, using Case Management and Knowledge Management Systems to log and resolve inquiries professionally.
Maintain accurate HR systems records related to background checks and support Benefits administration and Time Management operations.
7+ years experience in HR operations or related field, with focus on background check processes preferred (India, Philippines, US).
Proficiency with HRIS (Workday), Case Management Systems (ServiceNow), Sterling, and Microsoft Office Suite, particularly Excel.
Strong communication skills for engaging with US-based teams and ability to work flexible shifts (11:30AM-8:30PM or 1:30PM-10:30PM) to accommodate time zone differences.
Confidentiality and data privacy commitment with experience in Benefits administration (Insurance, Mediclaim) and Time Management.
Experienced in handling background check and compliance inquiries across multiple geographies (India and US) with operational coordination responsibilities.
Capable of managing inquiries via Case Management Systems and maintaining high data accuracy and confidentiality.
Able to work in flexible work shifts aligned with US time zones and coordinate smoothly with cross-functional teams including HR Operations, Talent Acquisition, Compliance, and Payroll.