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Medium: mid-level, metro location, and common customer-success skillset increase candidate density.
Low: customer-success, sales-operations, and SAP/Excel skills transfer easily across industries.
Medium: explicit 2–5 years and SAP/process knowledge required but no strict certifications.
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Support Customer Success Managers by executing customer success operations with accuracy, compliance, and timeliness across proposals, renewals, contracts, and related activities.
Maintain data accuracy in enterprise systems (e.g., SAP, IFS) and produce reports and dashboards for regional stakeholders on defined cadence.
Collaborate with internal and global stakeholders to ensure smooth process execution, compliance, and timely follow-up on aging items, while supporting audits and continuous process improvement.
Bachelor’s degree in Business, Commerce, Operations, or related field.
2–5 years of experience in Customer Success Support, Proposal Operations, Sales Operations, or Commercial Operations.
Strong proficiency in Microsoft Excel and understanding of presales/proposals required.
Must follow established SOPs, policies and maintain confidentiality; hybrid work model requires on-site presence at least Mondays, Tuesdays, and Thursdays.
Experienced in operational execution and data management within customer success or sales support environments, preferably supporting global or regional teams.
Detail-oriented with focus on compliance, audit readiness, and process adherence under established governance.
Capable of working collaboratively across multiple departments prioritizing process health, communication, and continuous improvement initiatives.