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Entry-level, generalist support role at a known enterprise with broad skills required yields medium competition.
Core cloud and monitoring skills transfer across industries, product knowledge increases sensitivity moderately.
Requires SaaS support, cloud and monitoring tool skills, so moderate candidate filtering.
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Provide end-to-end application support to Blue Yonder customers, resolving mostly moderate complexity issues with ownership and ensuring adherence to SLA/SLO.
Engage proactively in application health monitoring, case quality improvement, and deliver 24x7 support including shifts and out-of-hours coverage.
Contribute to operational improvements and knowledge management by creating support articles and identifying automation/process enhancements.
Basic technical knowledge in DBMS (e.g., SQL, Oracle), code debugging, platform support, and cloud/Azure tools (e.g., AppDynamics, Splunk).
Ability to communicate effectively with customers and collaborate across teams with professionalism and empathy.
Expected to work in shifts and provide out-of-hours support to enable 24x7 customer support.
Work Experience Required: Not explicitly mentioned in the JD.
Demonstrates a customer-centric approach with ownership and proactive collaboration within and across teams.
Possesses foundational understanding of solution architecture, Azure deployment models, cloud operational activities, and performance engineering relevant to application support.
Capable of contributing to both technical problem resolution and support knowledge base development, showing continuous learning and service improvement mindset.