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Medium: generalist senior support role with broad skill requirements and a known employer.
High: role prefers WMS and supply-chain SaaS domain expertise, limiting cross-industry transferability.
High: explicit 6–8 years requirement plus mandatory certifications and specific cloud, SQL, Unix, and monitoring skills.
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Lead subject matter expert for customer WMS environment onboarding and support, ensuring quality implementation and seamless phased go-lives.
Drive solution reliability through architecture input, advanced quality prevention plans, and proactive resolution of complex application and performance issues.
Own customer solution stability and service quality to enhance satisfaction and adoption, mentor technical team members, and integrate AI into operations.
Bachelor’s degree (STEM preferred).
6 to 8 years of experience in Customer Support or Product Support.
Strong hands-on skills with Application Support, SQL DB, Cloud Technologies (Azure/AWS), Unix/Linux, and Scripting.
Customer facing experience mandatory; ITIL and Azure certification required.
Experienced in Warehouse Management Systems (WMS) implementation and supply chain domain knowledge.
Demonstrates strong techno-functional expertise including cloud-native architecture, microservices, SaaS solutions, and API management.
Capable of leading technical teams during critical issues and mentoring others with practical, solution-oriented guidance.