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Mid-level generalist support title, metro location, and established enterprise brand increase candidate competition.
Tech skills are transferable but TMS/Supply Chain domain knowledge increases role-specific background sensitivity.
Explicit 4–6 years requirement plus mandatory DBMS and observability tool expertise raises filter strictness.
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Own end-to-end resolution of complex technical issues for Blue Yonder customers, ensuring adherence to service level agreements (SLAs).
Maintain and replicate customer environments to support SaaS application stability and drive increased service adoption.
Collaborate globally using various communication tools, document solutions, and identify opportunities for automation and process improvement.
Bachelor’s degree in STEM or related field.
4 to 6 years of experience in support engineering with at least 4 years hands-on expertise in DBMS technologies like SQL or Oracle.
Experience with SaaS support tools such as AppDynamics, Splunk, and ServiceNow (SNOW).
Prior exposure to Blue Yonder TMS or basic supply chain domain knowledge.
Experienced in handling end-to-end customer support cases within defined SLAs for complex SaaS applications.
Technically proficient with strong techno-functional skills and ability to quickly adapt to new technologies.
Capable of working flexible shifts and collaborating effectively across global teams.