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Strong employer brand and metro location increase competition, though senior 8+ years requirement reduces applicant density.
Role requires deep cloud security and networking expertise, limiting cross-industry transferability.
Explicit 8+ years and mandatory TAM/cloud security experience enforce stringent shortlisting filters.
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Serve as strategic technical advisor to customers on their Zero Trust journey, aligning Zscaler solutions with customer goals.
Manage a complex account portfolio by building relationships and driving adoption to maximize solution value and long-term satisfaction.
Lead technical escalations and collaborate cross-functionally to ensure high-impact, seamless customer experience.
8+ years in customer-facing technical roles with at least 3 years in Technical Account Management, Customer Success, Solutions Delivery, or Sales Engineering in Cloud, Web Security, Networking, or Infrastructure domains.
Strong technical knowledge of networking protocols (HTTP, DNS, SSL), security technologies (DLP, Sandbox, SDWAN, CASB), troubleshooting network issues, and foundational AI/ML understanding.
Proven ability to analyze customer data for adoption strategies and risk mitigation.
Work Location: Hybrid role based in Mohali/Bangalore.
Experienced in aligning technical solutions to business and security outcomes within cloud security or enterprise infrastructure.
Capable of managing complex technical escalations while maintaining strong stakeholder relationships across accounts.
Comfortable in ambiguous, dynamic environments requiring strategic thinking and hands-on execution.