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Strong employer brand, metro location, generalist senior customer-success role, and broad skillset increase competition.
Requires cloud and security domain expertise and TAM experience, so cross-industry transferability is limited.
Explicit 8+ years requirement and mandated TAM/technical experience make screening highly stringent.
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Serve as strategic technical advisor to customers, aligning Zscaler solutions with their Zero Trust security goals.
Drive adoption and maximize customer success by providing proactive technical guidance and risk mitigation plans.
Manage complex technical escalations, coordinating across Sales, Support, and Product teams to resolve issues and enhance customer experience.
8+ years in customer-facing technical roles with at least 3 years in Technical Account Management, Customer Success, Solutions Delivery, or Sales Engineering in Cloud, Web Security, Networking, or Infrastructure.
Strong knowledge of networking protocols (HTTP, DNS, SSL) and security technologies (DLP, Sandbox, SDWAN, CASB).
Ability to analyze customer data for adoption strategy and risk mitigation.
Foundational understanding of AI/ML technologies applied to security solutions.
Experienced in driving technical value post-sales in complex enterprise cybersecurity or cloud environments.
Skilled at building deep stakeholder relationships and balancing strategic and hands-on execution.
Technical acumen to integrate AI-driven operational analytics and knowledge of enterprise infrastructures such as SASE, SSE, ZTNA.