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Mid-level Salesforce business-systems role in Bangalore at a well-known SaaS firm with remote flexibility increases applicant competition.
Salesforce platform and support-operations expertise are transferable but require domain-specific service knowledge.
Explicit 4+ years and 3+ years Salesforce experience create strict screening for relevant platform expertise.
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Support Global Technical Services organization by managing Salesforce Service Cloud platform enhancements, change requests, and user enablement.
Translate business needs into detailed user stories and system documentation, partner with engineering teams for implementation, and oversee end-to-end testing including UAT.
Manage Salesforce system administration, third-party integrations, and develop performance metrics and reporting dashboards to track adoption and project ROI.
4+ years of professional experience as Business Analyst, Systems Analyst, or equivalent.
3+ years hands-on experience with Salesforce platforms including Service Cloud, Experience Cloud, Sales Cloud, and Agentforce.
At least 2 years of project management or analysis-focused experience is highly preferred.
Work Experience Required: 4+ years in relevant roles.
Deep understanding of Technical Services and Support business processes relevant to Global Technical Services.
Proven ability to document requirements, user stories, and collaborate across business and engineering teams in Agile environments (Jira, scrum).
Experience managing Salesforce system administration, third-party integrations, and user adoption efforts in enterprise settings.