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Metro NCR location and mid-level (3–5 yrs) increase competition despite Dynamics specialization.
Requires Dynamics CRM and sales domain experience, moderately transferable across industries.
Mandatory Dynamics certifications and explicit 3–5 year requirement increase selection strictness.
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Own and manage MS Dynamics 365 CRM platform to support business needs and drive user adoption.
Provide day-to-day CRM user support, generate dashboards and data insights to fuel business growth.
Develop data governance policies and collaborate with Group CRM Team for CRM development, plus training and onboarding new users.
3 – 5 years of relevant experience; exposure in in-house IT environment preferred.
Mandatory certifications on MS Dynamics 365 CRM (Sales, Customer Insights – Journey, and Customer Service).
Proficiency in Power BI, PowerApps, and Power Automate is desirable but not mandatory.
Role is in-office only; good English communication skills required.
Experienced in managing MS Dynamics 365 CRM in dynamic, international business settings.
Capable of independently driving CRM utilization, user training, and data governance.
Comfortable handling both CRM admin tasks and related IT application support aligned with business operations.