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Tier-1 employer, Bangalore metro, mid-level generalist title, and explicit 4+ years increase applicant competition.
Core DevOps and production-support skills are transferable, but banking compliance and specific tools increase domain specificity moderately.
Explicit 4+ years, ITIL requirement, and many mandatory monitoring, automation, and database tool skills raise filter strictness.
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Manage and support production applications in a 24x7 enterprise environment to maintain availability, reliability, and operational health of business-critical systems.
Lead technical initiatives including incident management, problem resolution, root cause analysis, and production deployment support involving collaboration with development, infrastructure, database, and business teams.
Oversee workload automation, application monitoring, and operational processes to drive service improvements and ensure compliance with SLAs and ITIL practices.
Minimum 4+ years of Software Engineering experience or equivalent.
Experience providing L2/L3 production support for enterprise applications in a 24x7 environment, including incident and problem management.
Familiarity with Linux administration, Oracle SQL/PLSQL, AutoSys workload automation, ETL, reporting platforms, and monitoring/observability tools (e.g., Splunk, Dynatrace, AppDynamics).
ITIL Foundation Certification required; experience with ITSM tools such as JIRA, ServiceNow, or ALM.
Experienced in supporting and troubleshooting large-scale, business-critical production systems with strong operational ownership and accountability.
Proficient in integrating and collaborating across multiple technical teams (development, infrastructure, database, business) to improve application stability and supportability.
Skilled in automation, incident response, and continuous service improvement within an ITIL framework and exposure to cloud platforms, DevOps, CI/CD, and Site Reliability Engineering concepts.