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Metro location and common operations title produce moderate applicant density despite company specialization.
Role requires SaaS customer-success operations experience, moderately limiting transferability outside tech and services.
Explicit 7+ years, 3+ years leadership, and SaaS operations experience enforce strict filters.
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Lead and expand the Corporate Impact India Operations team, overseeing Customer Success, Professional Services, and Support to ensure operational excellence and alignment with global priorities.
Own customer experience metrics, SLAs, and service delivery quality, managing escalations and coaching teams to reduce churn and improve satisfaction.
Drive operational innovation through automation, AI-enabled workflows, and continuous improvement frameworks within the India Global Capability Center (GCC).
7+ years of experience in customer-facing B2B SaaS, including 3+ years leading teams in operations, customer success, service delivery, or support.
Proven experience managing India-based or globally distributed teams in a multinational organization.
Deep expertise in SaaS operations covering SLAs, escalations, quality frameworks, and process improvements.
Notice period: Not explicitly mentioned in the JD.
Experienced leader in SaaS operations with strategic planning skills to interpret customer health data and translate insights into action.
Strong background in building and developing high-performing teams focused on accountability and measurable improvements in customer success metrics.
Proven ability to manage operational scale through digital touchpoints and AI-enabled engagement models within a global matrixed environment.