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Strong employer brand, metro location, and mid-level generalist role increase applicant competition.
Requires CCaaS and contact center platform experience, limiting cross-industry transferability.
Explicit 2–4 year CCaaS experience and specific contact-center platform skills enforce strict shortlisting.
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Manage and optimize configuration for onboarded Sprinklr clients to ensure sustained success with the Sprinklr platform.
Lead Managed Services engagements for priority accounts covering strategic, operational, and delivery aspects.
Identify and deliver in-platform solutions and optimizations aligned with client business needs and platform functionality.
2 to 4 years of experience in CCaaS delivery/deployment, Contact Centers, or related industry.
Experience with Cloud Contact Center platforms such as Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo, Talkdesk, Ring Central, etc.
Hands-on experience with contact center channels including inbound, outbound, workforce management, digital/omnichannel, and contact center automation.
Business-level fluency in English.
Strong technical background with advanced computer skills and experience in enterprise software deployment and implementation.
Experience leading Managed Services and working closely with customers for platform adoption and optimization in CCaaS environments.
Ability to communicate complex platform functionalities clearly, support client training, and deliver client value realization initiatives.