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Global brand plus metro location and platform visibility create moderate candidate competition.
ServiceNow skills transfer across industries but remain platform-specific, producing moderate background bias.
Specific ServiceNow platform skills, advanced JavaScript and integration experience make filters stringent.
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Own customization and configuration of ServiceNow modules including Incident, Problem, Change, Knowledge Management, Request Management, ERM, and Employee Centre to meet specific business needs.
Develop and maintain JavaScript scripts (business rules, UI actions) and integrate ServiceNow with other systems using Integration Hub or custom APIs.
Provide BAU support including 24x7 on-call and weekend rota, and drive platform innovation such as AI/ML integrations and workflow automation through Flow Designer and orchestrations.
Advanced JavaScript knowledge for scripting within ServiceNow including Business Rules, Client Scripts, UI Actions, and Script Includes.
Experience with configuring and customizing ServiceNow modules and CMDB management of Configuration Items and dependencies.
Ability to integrate ServiceNow with other systems using Integration Hub or custom APIs.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in ServiceNow platform customization, particularly in ITSM and Security Operations modules.
Skilled in automating and streamlining workflows using Flow Designer, orchestrations, and scripting to enhance operational efficiency.
Comfortable providing continuous support including BAU operations and 24x7 on-call duties, indicating capability to work in a dynamic enterprise environment.