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Generalist senior BA title, metro location, and broad SaaS/system skillset drive high applicant competition.
High—role demands SaaS post-sales and revenue-system experience, limiting cross-industry transferability.
Moderate—requires SaaS post-sales experience and Salesforce/system familiarity though certifications are optional.
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Manage and resolve incoming Business As Usual (BAU) tickets related to post-sales systems including Salesforce and Gainsight.
Document workflows and analyze processes to identify incremental improvements supporting revenue operations.
Collaborate cross-functionally to deliver system changes, support User Acceptance Testing (UAT), and generate reports for operational decision-making.
Experience in business operations within a SaaS environment with knowledge of customer lifecycle.
Proficiency in English for communication with US-based teams.
Ability to troubleshoot and document system issues independently.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing post-sales operational workflows and support within complex SaaS environments.
Comfortable working autonomously with minimal supervision and managing competing priorities.
Capable of cross-functional collaboration and effective communication with technical and non-technical stakeholders.