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Tier-1 employer, metro location and common BA title increase candidate pool and competition.
Role requires service-integrator experience, ITIL and domain-specific tools, reducing cross-industry transferability.
Mandatory IIBA membership, required tech certifications and domain experience tighten candidate filters.
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Serve as the key liaison between business stakeholders and technology teams to analyze and resolve complex business, process, and system issues.
Define and deliver technology-enabled solutions aligned with business requirements, including service/product definition through build and deployment phases.
Document operational gaps, create user guides, templates, test cases, and provide support/training to ensure successful project and service delivery.
Bachelor’s degree or equivalent in Business, Information Technology or related field.
Experience: Seasoned Business Analyst experience within a technology services environment; experience in business requirements gathering, use case definition, process mapping, and implementing new services/systems.
Professional certifications: IIBA Membership required, Business Analysis certification preferred, ITIL certification required; Project Management certification advantageous.
Workplace: Hybrid working environment.
Demonstrates deep expertise in business analysis within service-oriented and technology environments, preferably familiar with systems integrator operations.
Strong skills in translating complex business needs into functional requirements and technology solutions, with capability in process mapping and project delivery.
Experienced with ITIL framework and service management tools like ServiceNow, Siebel, Remedy, SAP as beneficial but not mandatory.