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Known US firm brand, metro location, and managerial technical role create moderate applicant competition.
High because SOC/NOC and Microsoft/Azure operational expertise is strongly domain-specific and industry-relevant.
High due to explicit 7+ years, 4+ years managerial requirement, certifications, and specific Azure/Microsoft stack.
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Lead and manage a 4-6 member India-based Infrastructure and Security Operations Center team responsible for operational response, incident triage, and escalation across network, server, cloud, identity, endpoint, and workspace environments.
Ensure adherence to runbooks for investigation, documentation, escalation, and team communication while coordinating with New York-based leadership and technical teams for incident resolution and operational priorities.
Drive operational improvements by identifying repeat issues, escalation quality, staffing adequacy, and reporting consistent status updates to global stakeholders while maintaining 12:00 PM ET overlap with US teams.
7+ years experience in infrastructure operations, security operations, network operations, or related technology operations roles.
4+ years experience leading or supervising technical operations teams.
Experience working with U.S.-based or global technology teams including incident response, escalation handling, and structured runbook environments.
Availability to work with New York-based teams until at least 12:00 PM Eastern Time.
Proven leadership managing offshore technical operations teams supporting high-accountability enterprise environments such as professional services, consulting, or financial services.
Strong operational discipline with experience in incident management, runbook execution, alert monitoring and tuning, and operational reporting.
Technical expertise across Windows Server, Active Directory, Microsoft 365, Azure, endpoint management, cybersecurity monitoring, and cloud platform operations aligned with enterprise infrastructure domains.