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Strong employer brand, common mid-level operations title, metro location, and night-shift increase applicant density.
Role needs international BPO voice experience and night-shift familiarity, reducing cross-industry transferability.
Explicit two-year team-lead minimum plus required international BPO/voice experience and graduate-only requirement increases strictness.
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Manage and oversee a team of OSRs to meet or exceed company and client performance standards.
Monitor, coach, and mentor team members to improve metrics and operational efficiency.
Prepare and submit performance reports, handle escalations, and drive team productivity and profitability.
Graduate or Postgraduate degree required; undergraduates not eligible.
Minimum 2 years experience as Team Lead in International Sales/International BPO/International Voice Process.
Excellent English communication skills.
Willingness to work night shifts and rotational week offs.
Experienced in managing performance and coaching in international BPO or voice-based sales environments.
Comfortable with handling escalations and reporting to senior management.
Capable of driving operational efficiency and team motivation in a night shift setting.