Back
Mid-level, generalist cloud operations role in metro with moderate brand and US overlap increases applicant competition.
Core infrastructure and cloud operations skills transfer across industries, though Microsoft and professional services preference increases specificity.
Explicit 4+ years, required Azure/Microsoft stack, runbook/SOC experience and certifications create strict shortlisting filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Support day-to-day infrastructure, cloud, identity, endpoint, and cybersecurity operational response and incident management.
Own assigned tickets, alerts, escalations, and operational follow-ups through resolution or handoff, maintaining clear communication with US-based teams.
Drive monitoring, alert triage, documentation, and escalation processes following runbooks; recommend improvements based on recurring issues.
At least 4 years of experience in infrastructure operations, cloud, security operations, network operations, or related technology operations.
Hands-on experience with infrastructure monitoring, ticketing, alert response, escalation workflows, and working with US/global technology teams.
Availability to overlap with US-based teams until at least 12:00 PM Eastern Time.
Experience with Windows Server, Active Directory, Microsoft 365, Azure, endpoint management, and network fundamentals; familiarity with incident management and runbook-driven operations.
Experienced in structured service operations environments (e.g., ITIL, SOC, NOC) supporting offshore teams for US stakeholders.
Demonstrates strong ownership and urgency in incident and escalation handling with clear communication to cross-functional and leadership teams.
Proficient in improving monitoring visibility, alert quality, and operational documentation in complex infrastructure and cybersecurity operations.