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Mid-level generalist title with common experience band but UKG specialization reduces applicant pool.
Medium — HRIS and integration skills transferable, but UKG-specific experience favors HR technology backgrounds.
High — explicit 3–7 years and mandatory UKG, Workday and ServiceNow integration experience required.
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Administer, configure, and support UKG Pro Workforce Management platform including timekeeping, scheduling, attendance, labor management, and workforce analytics.
Support and monitor integrations between UKG, Workday HRIS, ADP, Ceridian Dayforce payroll, ERP systems, ensuring accurate data processing.
Manage incidents, service requests, change management via ServiceNow and coordinate system upgrades, testing, and documentation.
Bachelor's degree in IT, Computer Science, Business, Human Resources, or related field.
3–7 years of experience supporting UKG (Kronos) Workforce Management required.
Hands-on experience with UKG Pro Workforce Management platform.
Experience using ServiceNow for incident, change management, and workflow processes.
Proven expertise in workforce management systems with focus on UKG Pro and integration with HRIS/payroll systems like Workday, ADP, Ceridian.
Detail-oriented in troubleshooting, root cause analysis, and applying long-term solutions to production issues.
Experienced in collaborating cross-functionally with HR, Payroll, Operations, and IT teams in a structured enterprise environment.