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Tier-1 brand, Bangalore metro presence, and popular cloud-engineer title increase applicant competition density.
Requires deep cloud networking and security expertise, limiting cross-industry transferability.
Explicit 8+ years support experience and 7+ years OS requirements impose strict candidate filtering.
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Handle escalated technical support issues and collaborate with engineering teams to resolve complex customer problems.
Participate in 24x7 support operations including on-call rotations to ensure continuous customer support.
Document incident resolutions and contribute to the technical support knowledge base to improve operational efficiency.
Minimum 8+ years experience as Support Engineer or Senior Support Engineer in cloud networking or web security products.
7+ years experience with Linux, Unix, and FreeBSD operating systems.
Experience delivering cloud-based solutions with strong communication skills for technical and business interactions.
Demonstrated curiosity and history of integrating AI tools into workflows to enhance problem-solving.
Experienced in cloud networking infrastructure across AWS, Azure, and GCP including hybrid connectivity and traffic management.
Skilled in cloud security management (NSGs, NACLs) and Infrastructure as Code tools like Terraform or CloudFormation.
Strong administration skills in Linux, Windows Server, Azure Virtual/Desktop environments with cloud autoscaling experience.