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Metro location and common early-career customer success title increase applicant competition.
Customer success and renewals skills are broadly transferable across SaaS industries.
Minimal explicit experience and few mandatory technical certifications make shortlisting relatively permissive.
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Own and manage a high-volume SaaS subscription renewals portfolio, responsible for timely contract execution and on-time renewal closures.
Engage proactively with customers 120 days before subscription expiry to discuss renewal terms, pricing, and value, including proposing service renewals and premium support packages.
Collaborate cross-functionally with Customer Success, Sales, and Finance teams to identify upsell and cross-sell opportunities, mitigate renewal risks, and maintain accurate forecasting in Salesforce CRM.
1 year or less of relevant and related work experience.
Bachelor’s degree or equivalent work experience.
Ability to travel occasionally up to 25-30%.
Work Experience Required: 1 year or less of relevant experience.
Experience or interest in managing transactional SaaS subscription renewals with focus on retention and minimizing churn.
Comfortable working in a cross-functional team environment involving Sales, Customer Success, Services, and Finance stakeholders.
Detail-oriented with capability to manage accurate renewal data and forecasting in CRM systems like Salesforce.