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Remote role with a generalist support title and broad hiring pool increases applicant competition.
High because SCADA, PLC and Ignition skills are industry-specific and not easily transferable across domains.
High due to mandatory SCADA/PLC/Ignition domain expertise, networking, ticketing, and on-call support requirements.
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Provide 24/7 remote troubleshooting and monitoring support for SCADA, PLC, Ignition, and automation systems across industries such as solar, manufacturing, and infrastructure.
Manage and respond to ticketed support requests within SLA, including alarm monitoring and system health checks.
Participate in rotational on-call schedules and collaborate with engineering teams to perform root cause analysis and drive system improvements.
Hands-on experience with industrial automation systems in support or commissioning roles.
Solid knowledge of SCADA platforms, PLC logic, Ignition software, and industrial protocols (Modbus, OPC UA).
Experience with ticketing systems and structured support workflows.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in industrial automation support environments requiring remote system management and incident resolution.
Comfortable working within strict SLAs and rotational on-call schedules for 24/7 coverage.
Analytical and methodical problem solver with strong communication skills suited to client-facing support roles.