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High due to Tier-1 brand, remote role, and mid-level generalist profile attracting many applicants.
High due to required CDN, web security, and IT customer-facing experience needing industry-specific knowledge.
High because JD mandates 6–8 years, CDN and internet technology knowledge, and customer-facing program management experience.
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Serve as strategist and technical advisor to architects and technology leaders of premium customers.
Partner with Sales and pre-sales teams to recommend solutions that expand product and service adoption.
Act as central contact for customer success, manage escalations, and influence internal teams to improve customer outcomes.
6 to 8 years of experience in Information Technology industry with customer-facing roles.
Bachelor's degree in Computer Science, Engineering, or relevant field.
Knowledge of internet technologies including HTTPS, DNS, DevOps, Web Development, Web Security and experience with CDNs.
Experience in Program or Project management in cross-functional technical teams.
Experienced in managing relationships with premium customers in technology sectors, acting as trusted advisor and strategist.
Capable of collaborating and influencing across sales, pre-sales, and technical teams to drive customer value and growth.
Comfortable handling technical escalations and driving continuous improvement in customer satisfaction and retention.