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Known enterprise brand, metro location, and a generalist senior support role attract many qualified applicants.
Skills (production support, DB tuning, monitoring, cloud) are transferable across industries but favor enterprise application experience.
Moderate due to mandatory technical skills (SQL/Oracle, monitoring, cloud, troubleshooting) but no explicit years or certifications.
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Own end-to-end customer environments across UAT, Production, DR, and SPT ensuring system stability and high service quality.
Perform deep technical troubleshooting, root cause analysis, and implement preventive measures across application, database, and cloud layers.
Drive automation, operational excellence, and mentor junior engineers to improve overall support processes and customer satisfaction.
Strong expertise in SQL and Oracle database performance tuning.
Experience in production application support and incident management.
Familiarity with cloud technologies and monitoring tools like AppDynamics, Splunk, or Kibana.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing multi-tier client-server systems with a focus on performance optimization and incident prevention.
Able to collaborate effectively with TAMs, Engineering, and DevOps teams to improve service delivery.
Skilled in handling high-impact and complex incidents with proactive ownership and a continuous improvement approach.