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Remote role plus a common CSM title increases applicant competition, with moderate company brand recognition.
Role favors retail/ecommerce domain experience and platform familiarity, making background moderately sensitive to industry fit.
Requires retail/e‑commerce experience and analytics/tool familiarity, so filtering is moderately strict.
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Own day-to-day health and performance of retail and direct-to-consumer client accounts, delivering regular performance summaries versus goals.
Analyze key marketing metrics to generate insights and drive client actions, using tools like Bluecore, Looker, and Google Sheets.
Manage client relationships as primary contact, facilitating alignment meetings, documenting outcomes, and supporting renewals and upsell opportunities.
Experience working with or for retailers or strong understanding of retail and e-commerce landscape.
Proficiency with analytics tools such as Bluecore, Excel, or Google Sheets and data-driven storytelling skills.
Strong communication skills with ability to engage operational and business stakeholders.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in client-facing roles combining data analysis and relationship management in retail or e-commerce contexts.
Comfortable operating independently to diagnose issues and provide actionable recommendations based on data.
Capable of managing multiple accounts with proactive communication and collaboration across teams to meet performance goals.