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Strong employer brand, metro Bangalore location, and generalist fraud-operations supervisor profile increase hiring competition.
Fraud operations skills are somewhat domain-specific to marketplaces, yet transferable to other operations roles.
Preference for supervisory fraud operations experience but no explicit years creates moderately strict shortlisting.
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Lead and supervise a team of Fraud Operations Consultants, managing performance, quality, and productivity in fraud investigations.
Directly investigate listing-related fraud issues and customer concerns across Zillow, Trulia, and HotPads platforms.
Identify fraud trends, recommend policy improvements, and collaborate with product and operations teams to enhance fraud prevention measures.
Experience in a fraud operations role with prior supervisory or team lead experience strongly preferred.
Work primarily from Zillow India office, with a commute feasible for 80-100% office attendance.
Strong data analytic skills and experience with fraud detection tools and customer support channels.
Work Experience Required: Experience in fraud operations on an e-commerce or similar platform; exact years not explicitly mentioned.
Experienced in leading and motivating teams in a fast-paced fraud operations environment with shifting priorities.
Skilled in data-driven identification and mitigation of fraud trends, capable of balancing hands-on work and team supervision.
Comfortable working within a structured office environment with regular onsite presence and weekend/holiday availability.