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Tier-1 employer, Bangalore metro, and broad infrastructure requirements increase candidate competition.
Core infrastructure skills transfer across industries, but banking-specific operations and compliance increase domain specificity.
Mandatory 10+ years plus multi-component infrastructure, ITIL/COBIT and vendor management requirements make shortlisting strict.
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End-to-end responsibility for production stability across GTI infrastructure covering compute, databases, backup, storage, networks, and related tools.
Accountable for incident reduction, major incident governance, problem management acceleration, change-risk assurance, and production readiness.
Lead service health monitoring, trend analysis, and vendor engagement to ensure infrastructure stability and effective incident management.
Minimum 10 years experience in technology operations across multiple countries with exposure to multi-lingual, multi-business issues.
Strong knowledge of core infrastructure components: Unix/Wintel compute, Oracle/SQLserver/Sybase databases, backup, storage, networks, and cloud environments like Google/Azure.
Bachelor’s degree in computer science, information systems, business administration, or related field.
Knowledge of ITIL service support principles at foundation level (V3 preferred); experience in vendor management and global multi-vendor environments.
Experienced leader skilled in cross-functional coordination to maintain and improve infrastructure production stability in complex, multinational settings.
Proficient in incident and problem management processes with pragmatic application of COBIT and ITIL frameworks.
Able to build strong vendor and stakeholder relationships at CIO and leadership levels and work effectively under banking operational constraints.