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Popular backend title, metro location, and broad support-plus-development skillset increase applicant competition.
Java backend and support skills are fairly transferable across industries but favor enterprise application experience.
Explicit 7+ years requirement plus mandatory Java, support, and ticketing experience raises screening strictness.
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Manage and resolve production support tickets (primarily P3 and P4 priority) within an 8x5 support window.
Document support activities in ServiceNow (SNOW) and Azure DevOps to build and maintain knowledge bases.
Contribute to application development, enhancements, migration, and modernization projects alongside cross-functional teams when not engaged in support.
7+ years of relevant experience in Java development and application support.
Experience with enterprise application troubleshooting and production support processes.
Familiarity with ticketing and incident management tools, especially ServiceNow (SNOW) and Azure DevOps.
Flexible working hours with primary schedule from 7:00 AM to 3:00 PM CST and willingness to extend hours during active incidents.
Proven ability to balance application support duties with active development tasks in Java.
Experience working in enterprise environments handling non-urgent and incident tickets efficiently using formal ticketing systems.
Skilled at maintaining detailed documentation and collaborating effectively in multi-channel support environments with cross-functional teams.