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Tier-1 bank brand, metro location, and mid-level SRE generalist title increase candidate competition.
Domain-specific reconciliation tools and banking processes limit cross-industry transferability.
Mandatory niche techs (Intellimatch, Windows scripting, Informatica) and DB skills enforce strict filtering.
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Own the development, implementation, and management of major incident management programs to mitigate IT service disruptions.
Analyze logs, system data, and user reports to identify root causes of incidents and determine resolution or escalation steps.
Lead incident response execution, including communication to stakeholders and conducting regular tests to ensure system resiliency and disaster recovery readiness.
Experience with Windows scripting, Unix environment and scripting, MS SQL Server, Oracle, and ETL tools like Informatica.
Functional knowledge of Intellimatch and batch management required.
Knowledge of Incident, Problem, and Change Management controls is essential.
Work Experience Required: Not explicitly mentioned in the JD
Experienced in incident management and operational support within IT or financial services technology environments.
Capable of leading and supervising teams, handling stakeholder communication clearly about technical incidents and resolutions.
Proficient in root cause analysis, automation scripting, and managing technology risk and controls within a structured regulatory framework.