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Mid-senior generalist infrastructure lead in Hyderabad with broad Windows/Unix skills, increasing candidate density.
Skills transferable across industries, but enterprise ITSM and Windows/Unix experience prefers similar environments.
Requires 7+ years, managerial experience, and mandatory Windows/Unix and ITSM expertise.
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Lead and manage Hyderabad-based Windows and Unix/Linux infrastructure engineering teams ensuring stable platform operations and SLA adherence.
Oversee incident management, change execution, escalations, and global shift handoffs while maintaining communication with U.S.-based leadership.
Drive operational process improvements, documentation standards, and team performance including coaching and technical development.
7+ years of experience in infrastructure engineering, operations, or platform support.
Prior management or leadership experience of infrastructure engineers in enterprise environments.
Operational expertise in Windows Server, Active Directory, DNS, Group Policy, plus Unix/Linux administration and platform support.
Experience with ITSM tools/processes like ServiceNow and Jira, incident response, escalation, and change management.
Experienced manager capable of leading multi-OS (Windows/Microsoft and Unix/Linux) global support teams in a structured, follow-the-sun environment.
Strong communicator adept at bridging Hyderabad and U.S.-based teams with clear escalation and status reporting skills.
Proactive operational leader focused on process discipline, documentation quality, and continuous service improvement.