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Mid-level, metro, generalist Windows/AD platform role with common skillset increases applicant competition.
Windows Server and Active Directory skills are highly transferable across industries.
Explicit 3+ years, mandatory Windows/AD and PowerShell skills create moderate screening filters.
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Provide Tier 2 operational support for Microsoft Windows Server and Active Directory environments across global infrastructure.
Manage incident resolution, service requests, patching, monitoring, and change execution following established ITSM and change management processes.
Maintain operational documentation, automate repeatable tasks using PowerShell, and coordinate with global teams for escalations and handoffs.
3-5+ years experience supporting enterprise Windows Server and Microsoft infrastructure environments.
Hands-on experience with Windows Server administration, Active Directory, DNS, Group Policy, authentication, and identity infrastructure.
Experience using ticketing tools such as ServiceNow and Jira in a ticket-driven environment.
Based in Hyderabad, India; able to coordinate and communicate effectively with US-based teams; occasional off-hours support may be required.
Experienced in large-scale Active Directory environments, including domain controller health, replication, DNS troubleshooting, and Group Policy management.
Familiarity with ITIL-based incident, problem, request, and change management practices.
Skilled in PowerShell scripting or automation to improve operational efficiency and runbook quality.