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Entry-level, popular Customer Success role in Bangalore with broad renewal and Salesforce skills drives high competition.
SaaS renewal and subscription expertise moderately favors candidates from similar SaaS companies.
Requires specific SaaS renewal experience and Salesforce CRM proficiency, so moderate candidate filtering.
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Manage a high-volume SaaS subscription renewals portfolio, ensuring timely and accurate contract execution and renewal forecasting.
Engage proactively with customers approximately 120 days before subscription expiration to negotiate renewal terms, pricing, and drive retention, upsell, and cross-sell opportunities.
Collaborate cross-functionally with Sales, Customer Success, and Finance to mitigate renewal risks, maintain customer satisfaction, and improve renewal processes and operational efficiency.
Up to 1 year of relevant and related work experience.
Bachelor’s degree or equivalent work experience.
Ability to travel occasionally up to 25-30%, with increased frequency during peak periods.
Experience or willingness to use Salesforce CRM for managing renewal data and forecasting.
Operationally focused individual adept at managing transactional SaaS renewals and executing contract negotiations.
Customer engagement oriented, with capability to understand procurement processes, approval cycles, and budget timelines to secure renewals.
Collaborative in cross-functional teams to align renewal strategies and drive revenue through retention and expansion opportunities.