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Tier-1 brand, mid-level experience band, Bangalore metro location, and broad technical skillset increase applicant competition.
Role requires product-specific MDM expertise and SaaS troubleshooting, limiting cross-industry portability.
Explicit 4–6 years, mandatory Informatica MDM experience, and specific technical stack raise shortlisting rigor.
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Serve as the primary technical escalation point for complex and high-priority Informatica MDM SaaS support cases, leading diagnosis and resolution.
Lead co-own reviews and collaborate closely with R&D, Product, and PS teams to identify root causes and resolve product defects.
Mentor and guide support engineers, drive AI tool adoption for case analysis, and act as SPOC for critical customers.
4–6 years of experience in technical support engineering or related field.
Hands-on experience with Informatica MDM (Hub, SaaS, or both) and deep troubleshooting of SaaS/cloud-based applications including Kibana logs, APM metrics, HAR reports, and Java heap/stack analysis.
Proficiency in building and optimizing MongoDB queries and diagnosing query performance issues.
Strong understanding of microservices architecture, containerization (Kubernetes/Docker), and cloud infrastructure concepts.
Experienced in complex SaaS MDM environments with strong technical troubleshooting skills using logs, diagnostics, and APM tools.
Able to lead technical escalations across support, engineering, and product teams, bringing structure to ambiguous technical problems.
Familiar with AI-assisted support tools and cloud-native environments, with proven mentorship and customer management capabilities.