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Mid-level metro role but niche UCaaS/SIP specialization reduces applicant density.
Highly domain-specific telecom and CCaaS skills limit transferability across industries.
Mandatory Amazon Connect/Voicerra experience and certifications make shortlisting filters very strict.
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Design, implement, and maintain enterprise voice and contact centre infrastructure primarily on Voicerra and Amazon Connect platforms.
Manage SIP trunk provisioning, call routing, voice quality monitoring, and troubleshooting to ensure high availability (>99.9%) and low latency (<150ms) voice services.
Develop and integrate cloud contact centre functionalities including IVR design, Lambda/ Lex integration, CRM connectivity, and real-time reporting.
Bachelor's degree in Telecommunications, Network Engineering, Computer Science, or equivalent practical experience.
4–8 years of enterprise voice/UC engineering experience including hands-on use of cloud CCaaS platforms like Voicerra and Amazon Connect.
Mandatory certifications: AWS Certified Developer – Associate (DVA-C02) and Voicerra Certified Administrator (or vendor equivalent).
Work Experience Required: 4–8 years with specific voice platform exposure; Notice period: Not explicitly mentioned in the JD.
Experienced multi-platform voice engineer comfortable with both cloud UCaaS (Voicerra) and AWS native contact centre services (Amazon Connect).
Strong SIP/VoIP and voice network engineering skills, including SBC administration, QoS design, and voice security protocols.
Data-driven and methodical troubleshooter capable of using SIP traces, CDR analytics, and real-time metrics to maintain >99.9% availability and MOS >4.0 voice quality in enterprise environments.