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Strong employer brand, metro Bangalore location, and broad operations manager title increase applicant competition.
Operational leadership with SQL/Python skills is moderately transferable across industries.
Explicit 10+ years requirement plus mandatory SQL, Python, and technical leadership make screening stringent.
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Lead and mentor a diverse support and business operations team, driving continuous improvement and accountability.
Oversee daily support operations, manage SLAs and KPIs to enhance customer satisfaction and operational efficiency.
Collaborate cross-functionally with departments like Sales and Product Development to align business initiatives and improve processes.
10+ years of experience in support and business operations, preferably in consumer health or related industry.
Bachelor’s degree in Business Administration, Operations Management or related field; MBA preferred.
Strong hands-on experience with SQL and Python development; proven technical leadership experience.
Work Location: Hybrid in Bangalore, India; Cloud exposure and CRM system experience advantageous.
Experienced leader combining technical skills (SQL, Python) with operational excellence to streamline business processes.
Capability to analyze data for informed decision-making and drive continuous improvement initiatives.
Proven ability to collaborate across functions translating business problems into technical/AI-driven solutions is a plus.