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Tier‑1 brand, remote posting, common delivery role, and metro location increase applicant density.
Managed-services and ITIL requirements create moderate industry specificity but remain transferable across tech consultancies.
Principal-level role requires managed-services, ITIL and contract delivery expertise, narrowing candidate pool.
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Lead and optimize managed services delivery for strategic and complex customers, ensuring alignment with business strategy and contract expectations.
Build and maintain strong partnerships with executive-level client stakeholders, anticipating needs and proactively managing delivery with internal teams.
Track and manage key service delivery metrics, incident responses, risk mitigation, and ensure accurate reporting and contract compliance.
Experience in managed services delivery in technology and IT services.
Proficiency with ITIL, ITSM tools, service level agreements, incident management, capacity planning, and contract financial management.
Strong skills in working with executive and operational stakeholders to manage strategic initiatives and delivery.
Work Experience Required: Not explicitly mentioned in the JD.
Strategic leader with expertise in managing complex technology service delivery and contract fulfillment.
Strong relationship builder skilled at influencing and collaborating with both executive clients and technical teams.
Data-driven decision maker able to analyze trends, manage risks, and lead corrective actions for operational excellence.