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Strong employer brand, common Project Manager title, and Chennai metro increase competition.
GCC, shared-services and transformation skills transfer across industries but service-model experience adds moderate specificity.
Explicit 10+ years, GCC/SSC experience and PMP-equivalent certification create stringent filters.
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Lead initiatives to reduce Cost-to-Serve by up to 50% via process optimization, automation, standardization, and productivity improvements.
Develop and manage financial performance management frameworks linking operational metrics to profitability and EBIT enhancement.
Own identification, tracking, and realization of business benefits from GCC migration, transformation, and optimization projects, partnering with Finance and Service leadership.
Bachelor's or master's degree in finance, commerce, business, or any education background.
10+ years of experience in Project Management, Business Transformation, Operational Excellence, Performance Management, or Shared Services.
Project Management Certification required (Prince2, PMP, IPMA, or equivalent).
Experience in SSC, GCC, or Global Business Services environments; work location Chennai.
Experienced in delivering large-scale transformation and cost optimization programs within matrixed global organizations.
Strong capability in linking operational activities to financial outcomes, with proven stakeholder management and governance skills.
Proven record in managing complex projects that improve service profitability and operational efficiency in shared or global service centers.