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Tier‑1 brand, metro role, generalist Delivery title, and broad transformation skillset create high candidate competition.
Role requires telecom/banking transformation and specific platform knowledge, reducing cross-industry transferability.
Explicit >10 years plus mandatory program management and domain expertise increases shortlisting strictness.
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Own and drive large-scale digital transformation programs involving automation, AI/GenAI, RPA, and CX tools implementation at client sites.
Lead cross-functional teams and multiple project teams to achieve program goals with adherence to budget and quality standards.
Develop and maintain program assessment, quality control, and stakeholder management to ensure timely delivery and client satisfaction.
Minimum 10 years of overall work experience with 5+ years in upper-management or program management roles.
Core experience specifically in Digital Transformation within Telecom order management and front office processes.
Mandatory skill: Project Management; experience managing stakeholders internally and externally.
Not explicitly mentioned in the JD: Formal degree requirement and notice period details.
Experienced leader capable of managing multi-disciplinary teams and complex digital transformation projects in Telecom.
Strong background in program management with expertise in automation technologies and process optimization.
Comfortable interfacing with senior stakeholders and managing quality control and change management processes in technology-driven environments.