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Tier-1 brand, mid-level generalist manager title, and broad skillset attract many qualified applicants.
Managed-services delivery and SLA-heavy client management require domain-specific experience, moderately limiting cross-industry transferability.
Requires advanced managed-services, SLA, vendor and leadership experience but lacks explicit years, so filters are moderately strict.
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Manage a team of Managed Services Client Delivery Specialists to ensure client satisfaction and profitable service delivery for local, small to medium complexity contracts.
Oversee day-to-day service delivery across multiple sites or service offerings, ensuring SLAs and quality standards are met.
Act as primary client contact and advocate, resolving issues, managing resources and risks, and driving continuous service improvement.
Bachelor's degree or equivalent in Information Technology, Business, or related field.
Advanced experience in managed services delivery and client management, including SLA adherence and contract performance monitoring.
Experience managing service delivery teams and service delivery projects in a managed services/support environment.
On-site work requirement.
Demonstrated ability to manage multi-site, complex managed services contracts with a focus on client satisfaction and profitability.
Strong leadership skills in building and motivating service delivery teams to meet SLA targets and drive continuous improvement.
Experienced in cross-functional collaboration with procurement, vendors, and multiple stakeholders to resolve issues and enhance service quality.