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Tier-1 employer and metro location increase competition but senior SAP specialization reduces applicant density.
SAP ECC/S4HANA service-delivery expertise is domain-specific and not easily transferable across industries.
Explicit 11+ years and 8+ years SAP delivery requirements create strict screening filters.
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Manage end-to-end SAP ECC and SAP S/4HANA service delivery operations ensuring SLA compliance and system stability.
Lead and oversee L1, L2, and L3 SAP functional and technical support teams including incident, problem, change, and release management processes.
Act as primary contact for business and client stakeholders, conduct service reviews, drive continuous improvement including AI-driven automation initiatives.
11+ years overall IT experience with a strong focus on SAP service delivery and application support.
8+ years managing SAP service delivery, AMS, and production support engagements.
Experience with managing SAP ECC and SAP S/4HANA landscapes and large SAP environments including global clients.
Proficient with ITSM tools such as ServiceNow and Jira and with incident, problem, change, release, and major incident management processes.
Experienced in leading major incident management and root cause analysis in high-pressure SAP production support environments.
Skilled in managing multi-level SAP support teams and ensuring effective communication with business and client leadership.
Familiar with AI-driven automation and operational efficiency improvements in SAP service delivery contexts.